Transportation Policy

Transportation Policy

Scope of Services

Saigon Trans provides transportation and logistics services within Vietnam and internationally. Services include:

• Road, sea, and air freight transportation.

• Warehousing and storage services.

• Door-to-door delivery services.

Booking Process

1. Customers contact us via hotline (028)22475588 - 0931 558 558 or website https://saigontrans.vn to book services.

2. Provide detailed information about the goods (size, weight, type).

3. Receive a quote and confirm the order.

4. Track order status through the system or direct contact.

Time and Cost

• Transportation time depends on distance, service type, and actual conditions.

• Costs are calculated based on weight, size, distance, and transportation type.

• Any additional costs (e.g., storage fees, special handling fees) will be notified in advance.

Responsibilities

• Customers: Ensure proper packaging, provide accurate information, and comply with regulations on goods.

• Saigon Trans: Commits to timely transportation and ensuring the safety of goods within our capacity. In case of loss or damage due to our fault, compensation will be based on the declared value of the goods.